TERMS AND CONDITIONS

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Effective Date: 06/17/2025

These Terms and Conditions (“Terms”) govern all services provided by Kaitlyn Serrano DBA Health Transformed (“Health Transformed,” “we,” “our,” or “us”). By scheduling, purchasing, or participating in any coaching services, courses, or programs, you agree to these Terms in full.

Nature of Services

Health Transformed provides online wellness coaching, nutritional education, and lifestyle support for general wellness purposes. These services do not constitute medical advice, diagnosis, or treatment. You should consult your physician or qualified healthcare provider before making changes to your health, diet, exercise, medication, or supplement routine.

Eligibility

Services are intended for individuals 18 years or older. By engaging in our services, you confirm that you meet this requirement and that all information you provide is truthful and complete.

Payment & Booking

All services must be paid for in full at the time of booking unless otherwise specified. Your appointment or enrollment is not confirmed until payment is received.

Refund & Cancellation Policy

We understand that plans change. Our policy is designed to be fair and respectful of both your time and ours:

• Full Refunds: Available for cancellations made 48 hours or more before the scheduled session or program start.
• No Refunds: Issued for cancellations made within 48 hours of the scheduled service, or after services have been delivered or partially completed.

Refunds are not available for missed appointments, completed sessions, or digital content once accessed.

Subscription & Membership Services

For any ongoing membership or subscription-based programs, cancellations apply to the next billing cycle. No partial refunds will be issued. It is your responsibility to cancel or modify your subscription before the next billing date.

Confidentiality

All information shared in coaching sessions is confidential and will not be shared with any third party without your consent, unless required by law.

Supplement Recommendations

Occasional dietary supplement suggestions may be provided to support general wellness. These recommendations are not intended to diagnose, treat, or cure any condition. Always consult your healthcare provider before beginning any new supplement regimen.

Intellectual Property

All materials provided by Health Transformed, including digital downloads, handouts, videos, and educational content, are protected intellectual property. You may not copy, reproduce, or distribute these materials without express written permission.

Technology & Access

You are responsible for having the appropriate technology, internet connection, and platform access (e.g., Zoom, coaching apps) to participate in virtual services. Health Transformed is not responsible for technical issues on the client’s end.

Limitation of Liability

By participating in services with Health Transformed, you agree to do so voluntarily and assume full responsibility for your health and actions. Health Transformed is not liable for any injury, loss, or damage resulting from use of the information or participation in services.

Modifications

We reserve the right to update or modify these Terms at any time. Clients will be notified of any major changes.

Contact

For questions, concerns, or refund requests, please contact: Kaitlyn Serrano DBA Health Transformed